Governments Need to Offer Services Online
Citizens are increasingly expecting the same powerful and convenient
online services from their governments that they receive
from banks and other corporations. Electronic Service Delivery
(ESD) applications are an excellent way for governments to provide
more comprehensive and timely services to citizens without increasing
ESD applications bring more relevance to external
facing government websites by populating them with self service applications
that citizens can access 24 X 7. These applications allow citizens to interact
with the government from the comfort of their own home and on their own
time. These applications also facilitate greater traffic and usage of
municipal and government websites because they are not merely static
information, but transactional and commonly accessed/used software.
The iCity portal solution for governments provides an efficient,
fast, and cost effective way to bring eServices to the community.
Leveraging single sign on technologies, citizens securely log into
the government portal and are able to perform a range of transactions.
These applications can integrate with and update backend systems
for accounting and auditing purposes within the government. With
iCity's suite of ESD applications, governments can quickly deploy
applications of the following nature:
- Water/Utility/Hydro Bills
Citizens can register to access water, utility and hydro
bills online, peruse statements, and pay
these bills through the Internet. Accepted transactions include
credit cards, direct banking and Interac.
- Tax Certificates
Citizens, lawyers and property managers can order and
pay for tax certificates of their property online via
- Property Taxes
Citizens can view and pay their property taxes online.
Accepted transactions include credit cards, direct banking and
- Service Requests
Through the portal, citizens can alert the city of problems or
issues that require the city's attention. Street light outages,
downed stop signs, broken telephone poles and any number of
problems that require the dispatch of city crews and services can
be managed through the Services Requests module. Importantly, this
also allows the municipality to keep citizens up to date via email
of the status of the service requests by informing residents of
what is being done to solve/fix the problem.
- Parking/Traffic Tickets/Provincial Offence Act Tickets
The payment of parking and traffic tickets
online is invaluable for local residents and visitors
alike. The iCity solution enables citizens and visitors who
receive traffic or speed violations to pay their fines immediately
through the web without traveling to City Hall or sending cheques
in the mail. The Parking/Traffic ticket module is functionally
robust to account for the accumulation of "penalty" interest for
tickets that have not been paid in the standard time frame.
- Recreational Program
Citizens can select community services and programs within specified time
frames and enroll for programs online. The additional ability to
view maximum and minimum enrollments, as well as the number of
seats available before enrollment, gives citizens insight to make
better decisions. The capability to pay for fee-based programs and
perform multiple enrollments in one transaction makes the
Recreational Programs Registration an essential tool for
municipalities and communities.
- Events Registration and Ticket Purchase
The Events Registration module allows citizens to register for
community events online. The module can link to the payment
application in those instances where events have a cost associated
with them. Providing online registration and ticket purchasing for
local events, concerts and festivals all through the web, increases
the range and exposure of the local government and events
promising increased attendance and turnout.
- Recreational and Meeting Facility Bookings
Citizens and businesses alike can peruse community
facilities and make bookings online. The simple calendar
function included in this ESD enables simple date searches to
check for availability, lists prices for rental if applicable and
displays "add on accessories" to facility rentals that the citizen
can opt to include.
- Pet Licenses
With the majority of domestic animals requiring a license,
the Pet License ESD gives citizens a convenient manner of applying
for or renewing pet licenses. Pet owners can upload veterinary
certificates and send them into the city as part of their application.
- Building Permits
The Building Permits module enables municipalities to offer
a convenient online service to citizens where building permits
can be selected and purchased.
- Online Sales for City Merchandise, Services, and Publications
Municipalities can increase gift sales of official
government merchandise by offering items online that are purchased
via a standard online shopping cart. The service can also be used
for citizens to purchase maps, city publications, bus passes and
even additional garbage bag tags (for those municipalities that
have garbage bag pickup limits). This comprehensive ESD service
reduces administrative tasks for government staff and streamlines
request fulfillment processes.
Contact Imex today for a demonstration of the iCity ESD components and
to understand how ESD can bring new relevance to a government's
website and community.
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