Inform and Be Informed About the Community
With iCity, municipalities have a new and unprecedented means of communicating with residents and businesses. The communication features of the portal help local government alert citizens of important changes or alerts instantaneously, reaching a broad range of users. Likewise, the municipality can receive critical feedback from the community about where and how to improve services and communications.
The iCity portal bridges the physical geographic gap between residents and the city by providing a suite of modules that ensure an open dialogue between government and the community:
- Citizen Complaints and Feedback
When residents or citizens have a negative experience at City Hall or feel passionately about issues confronting the community, the municipality needs to be aware of them. The Citizen complaint and feedback process lets the community communicate to City Hall what its doing right and where it needs to improve. The information acquired allows the municipality to evolve and meet the expectations of the community.
- Email and Fax Broadcast Notifications
Whether a periodic piece of information or a critical alert for residents, the Email and Fax Broadcast module gives the city a powerful tool for communicating with every citizen in the community within seconds. This module is ideal for municipalities that experience or are prone to storms and natural disasters. Municipalities in the United States can also use this feature for Threat Level warnings and security alerts.
- Online Customer Service
iCity Online Customer Service lets citizens communicate through a chat-style window to municipal employees/customer service. Quick and easy information can be passed from city representatives to citizens through this online feature. Often, citizens want to know where to find detailed information and city employees can quickly pass website links, proper phone numbers, or department information through the Online Customer Service feature.
- Email Newsletters and Bulletins
Regularly communicating city council and administrative initiatives enhances the dialogue and understanding between the city and its residents. The iCity portal lets the municipality continuously update citizens on important initiatives and strategies increasing the community relationship. Important bulletins and alerts can also be sent directly to citizens.
Online surveys are powerful tools for understanding the issues that are important to the community. Often, such a means of acquiring the pulse of the community yields a higher rate of respondents than mail-based surveys and is considerably more cost effective.
The polling module allows the city and its citizens to vote on issues confronting the community or region. This valuable quick survey helps citizens understand how other members in the community feel about topics. The polling application can also function as a quick feedback tool for the iCity portal itself, inviting citizens to vote on additional services or information that should be offered through the portal.
Contact Imex Systems today to learn how the iCity portal creates an open communication line between governments and citizens.
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