Determine the effectiveness of service delivery and other government operations
It is not enough to deliver citizen services. You need to know how the services are used, if service levels are being met, what the bottle necks are, where it is working well and how much it is costing.
This information presented in a simple and easy to understand manner will help governments to understand the challenges and improve the services and ultimately improve the citizen satisfaction.
Whether the services are delivered across multiple channels, or it is just a contact center, the insight in to government operations is crucial.
That's what Performance Analytics is all about – providing the government the insight to understand the government operations by transforming its vast pools of data from multiple sources into meaningful information that helps to take the right actions.
Imex Systems helps develop the service standards, performance metrics, and help monitor and improve services to enhance citizen satisfaction and ultimately reduce the cost of service delivery.