360° Citizen Relationship Management
Keeps track of all citizen transactions with the Government from all channels and helps provide a 360 degree view of citizen relationship with the Government so that a true citizen-centric government can be achieved.
iGov-CRM helps enhance customer service and maintain citizen relationships. iGov-CRM is tightly integrated with iGov-ESD to ensure a seamless customer experience through all channels.
iGov-CRM is tightly integrated with iGov-ESD to ensure a seamless customer experience through all channels, supporting Web, Mobile, Contact Center, Fax, SMS and E-mail. iGov-CRM also provides features like call scripts, knowledge management and support for contact center agents. iGov-CRM seamlessly integrates with phone systems to help contact center agents to receive and respond to calls from citizens.
Built on a robust set of technologies, iGov-CRM provides enterprise-grade scalability and increased flexibility for any size of government or organization.