Citizens are coming to expect delivery of the same powerful and convenient services from their governments that they receive from banks and other corporations. Multi-channel Electronic Service Delivery (ESD) is an excellent way for governments to provide more comprehensive and timely services to citizens without increasing administrative costs.
is the first end-to-end, multi-channel Citizen Service Delivery Platform for governments and other organizations.
iGov-ESD can be deployed independently, with our iGov-Portal or with any existing customer Portal.
iGov-ESD is a proven, robust system that has evolved over several years to incorporate everything required to deliver citizen self-service, supporting Web, Mobile, IVR, Over the Counter, Over the Phone, in person point of sale and self-service Kiosk channels.
iGov-ESD helps citizens access government services, submit service requests, make payments and track the status of their services/requests. All services and payments can be tracked from a single interface using a single user name/password, irrespective of which government department or agency handles them.
With iGov-ESD, governments can quickly deploy practically any type of service:
- Licenses and Permits
- Service Requests
- Fines and tickets payment
- Billing and collection of taxes and other bills
iGov-ESD along with iGov-BPM provides the end-to-end service delivery capability.
iGov-ESD provides a powerful administrative interface for Government staff to access and manage services and payments.
iGov-ESD supports single sign-on to access all services. With one single user name/password, the citizens can access all services irrespective of which department is responsible for those services.
iGov-ESD provides a power administrative interface for the Government staff to access and manage services and payments.